Features

Everything you need to capture every call, book more jobs, and grow.

CSAgentIQ’s AI Voice Agent and Chat Assistant handle calls and chats, qualify leads, book jobs, and keep your customers happy—24/7.

A. Call Handling Core
- 24/7 instant answer
- Overflow & conditional forwarding
- Concurrent call handling
- Low-latency natural conversation
- Graceful failure fallback
B. Emergency Triage
- Urgency classification
- Configurable escalation actions
- On-call rotation schedules
- Page with acknowledgment loop
- After-hours rate disclosure
C. Scheduling and FSM
- Housecall Pro native integration
- Jobber & Service Titan Integration
- Calendly & Google Calendar Integration
- Real-time availability read
- Reschedule and cancel handling
D. Intake and Qualification
- Trade-specific templates
- Service area validation
- Pricing and fee rules engine
- Spanish-language intake
E. Communications
- SMS / Email booking confirmation
- Appointment reminders
- Context-rich human handoff
- Missed-call text-back
F. Dashboard and Analytics
- Call log with recordings & transcripts
- Booked jobs & revenue dashboard
- Billing meter & cap logic
- Marketing source attribution
G. Onboarding and Admin
- Self-serve signup & number provisioning
- Business profile setup wizard
- Multi-location support
H. Non-Functional
- Latency & availability SLOs
- Recording consent compliance
- TCPA & A2P compliance
- Data security & privacy
- Prompt-injection & abuse guardrails
I. Web Chat Assistant
- Embeddable chat widget
- Shared brain with voice agent
- Chat booking, reschedule, cancel
- Emergency triage in chat
- Chat-to-call continuity